Troubleshooting FAQs

Commonly encountered Report word issues.
Step by step guide : Capture Network logs in Chrome DevTools and export a HAR file
Grammarly Browser Extension Causes eScribe Site to Load Slowly
Issue: "Return to Open Session" Appears as a Checkbox in Open Minutes
eScribe 5- Video manger Config view for Webcasting Plus/ Lite/YouTube
Word- Refresh recommended-New Version of file is available (What it means)
Manually Assigning Reports to Past Meetings
Unlock Users & Reset Passwords (FORMS)
Agenda Items are Missing from Minutes
Unable to publish addendum/revised agendas
How to Flatten/"Re-print" PDF documents
Editing Reports - Upload Failed Error message-Word Document ( Changes not saved/prompted to save file as local copy)
Report word document-File contains Corrupt data(Word found unreadable content in the document file)
Unable to open Reports word documents within eScribe - Error Office has blocked this content
Unable to open Reports/word documents within eSCRIBE- Grey Screen/No prompt to enter credentials
Report Error - Upload Failed- Resolve Conflict Error
Agenda Package- Preparation/Conversion in progress… (1 remaining)
Report Error - Sorry we couldn't open https://
Word error We're having trouble connecting to server. If this keep happening, contact your help desk.
Host Name greyed out for Office 365 Trust centre settings
Standard MS Word Configuration to Work in eSCRIBE