Editing Reports - Upload Failed Error message-Word Document ( Changes not saved/prompted to save file as local copy)

Katie Miles
Katie Miles
  • Updated

This particular issue occurs when a file is stuck on the Microsoft Upload center. Causing the edits made on report not being saved, unable to see the correct version of the report and reports getting prompted to save as local copy.

Here is some information about MS Upload Center:  That could help to resolve the issue:

https://support.microsoft.com/en-us/office/microsoft-office-upload-center-f08161d9-ab64-4486-af69-7cd30b34df71

https://support.microsoft.com/en-us/office/office-document-cache-settings-4b497318-ae4f-4a99-be42-b242b2e8b692

 

Please follow these steps within the article to address the issue:

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To delete Cache files within MS Upload center follow these steps:

  1. In Upload Center, click Settings.
  2. Under Cached Settings, click Delete cached files.
  3. When you are prompted, click Delete cached information

If you are unable to Locate the Upload center within the system- Please follow these steps

1) Open any word document
2)Click on Options Menu> Save> Scroll down-Cache settings
3)Click on delete cached files, also set option to delete cache files from Office document cache when they are closed.

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