Sometimes in order to properly troubleshoot issues user are experiencing on their eScribe site, a number of variables need to be considered:

• browser type and version
• browser settings
• internet connection
• network settings

In order to help identify possible causes for issues please see the reference links below:

1. Identify operating system, browser, and browser plug-ins.
   • Please visit https://supportdetails.com/ 
   • take a screen shot of the results and upload to your support ticket
     
     
2. Identify Upload Speed to eScribe Azure datacenter
   • Test the upload speed of large files here: http://www.azurespeed.com/Azure/UploadLargeFile
   • select the appropriate data centers for your region
     • Canadian Customers: select Canada East (Quebec City)
     • US Customers: select East US (Virginia) & East US2 (Virginia)
     • AUS/NZ Customers: select Australia Southeast (Victoria)
     • Asian Customers: select Japan East (Saitama Prefecture)
3. Identify network latency from your computer to the eScribe Azure datacenter
   
   • Please visit http://www.azurespeed.com/Azure/Latency 
   • select the appropriate data centers for your region
     • Canadian Customers: select Canada East (Quebec City)
     • US Customers: select East US (Virginia) & East US2 (Virginia)
     • AUS/NZ Customers: select Australia Southeast (Victoria)
     • Asian Customers: select Japan East (Saitama Prefecture)
4. Capture loading times of pages/items within eScribe
   • Open Google Chrome 
   • press CTRL + SHIFT + I
     • this will load a set of performance monitoring tools
   • Open eSCRIBE site
   • take note of the 'Load' value at the bottom tool bar
   • click around the eSCRIBE site, taking note of the 'Load' value with each action