Minimum & Recommended Upload Speed

The following are best practices suggested to ensure the best quality webcasting experience and quality of video.

1. High speed internet connection with minimum 3 Mbps upload bandwidth available
   
   • 5 Mbps upload speed is the recommended upload bandwidth available
2. Dedicated quality of service (QOS). The minimum & recommended upload speeds outlined above in #1 refers to the amount of bandwidth that is available for the webcasting service. Implementing QOS rules will ensure that the webcasting service will maintain a high priority/quality within the bandwidth traffic.
   • Customers have experienced in the past that they have more then enough network bandwidth available, however with staff also watching the video stream internally, this consumes the bandwidth that is available to the service and can significantly impact the quality of the feed.

In effort to ensure optimal quality for the webcasting feed, implementing QOS rules within your network you can ensure that the feed from the encoder is prioritized within your available network bandwidth.

In the instance where an Organization has a lot of people that are required to watch the webcasting stream internally, then a spooling server for internal delivery might be necessary to implement within the network to support the webcasting service. (A spooling server will download one stream of the video and then distribute across to all internal users who wish to watch the webcasting stream internally).

Test your Webcast 60 Minutes Prior to your Meeting

It is important to remember that every live streamed meeting is a production and as a standard recommendation for video streaming, we STRONGLY recommend that your audio/video equipment are fully tested at least 60 minutes prior to every meeting.

This is a general best practice that is recommended due to the fact that we have seen issues with Customers in the past where someone uses the meeting room and interferes with the a/v equipment inadvertently or sometimes changes to the A/V equipment are made without understanding the potential ripple effects to the webcasting service.

Especially in times where individuals are joining meetings remotely, testing their connections and making necessary adjustments prior to the live event is critical for a quality webcast event.

Here are the following steps on how to test your video encoders before conducting your meeting:

1. Create a test meeting site, and make sure that the location you used has the encoder linked.
2. Conduct the meeting, check if you have the Video Control Panel and the Start Recording Button indicated by a Camera.
   
   
   
   
   
3. Start the recording by clicking the Camera icon, for your test meeting. Click on the Drop Down arrow to access the Video Control Panel and ensure you have a live feed of the meeting room.
   
   
   
   
   

4. After confirming that the video stream and audio are working. Please conclude your meeting to end the stream and recording. 
   

   Please Note: If you don't conclude your meeting, the stream and recording will continue which will lock the encoder and you won't be able to use it for your next meeting. Please make sure to always conclude your test recordings to avoid any video issue.