This particular error message occurs due to certain content within the word document being corrupt.
- This can be caused due to copy pasting content within the word document. We recommend to paste the content as plain text- Ctrl+Shift+V
In order to resolve the issue you could try these steps:
Open the particular report> File>info>Check for issues>inspect the document>Inspect>Document properties and personal information>remove all
Step 1:
If that does not help, alternate troubleshooting would be to repair the word document by following steps within the article
- Click File > Open > Browse and then go to the location or folder where the document (Word), workbook (Excel), or presentation (PowerPoint) is stored. ...
- Click the file you want, and then click the arrow next to Open, and click Open and Repair.
Note- Save the Repaired version of the word document locally within your system.
- Within Report manager> draft>locate the report >edit properties>and upload the repaired word document as new version of the report
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To edit the report’s details, in the same report drop down menu click on Edit Properties.
- To upload a new version and replace the existing report, click on Upload new version, at the top of the page, under file name.
- This should fix the issue and you should be then able to open the report document without any issues
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