When you receive the below error and couldn't open the reports.
Note- If the error occurs only with few word documents, and not all reports are impacted, follow the troubleshooting steps outlined within the article.
Please try these Steps to Clear Office 365 Cache Files.
1) Close all MS Office files and programs
2) Launch FILE EXPLORER
3) Expand C:\Users[USER NAME]\AppData\Local\Microsoft\Office\16.0\
If you don’t see the AppData folder, simply enable the viewing of hidden folders- click HERE
5) Delete (or just rename) the folder OfficeFileCache
and Steps outlined within the below article
Re-add Enterprise Account to Office as per the following steps:
1) Open MS Word
2) Select "File" from the Ribbon
3) Select "Account" from the left hand menu
4) Select "Switch Accounts"
5) Select "Add Account"
6) Enter the User ID and Password for my Enterprise Account (SharePoint Online) and select the "Sign In" button.
7) Once this was done, the Service connections to the sharepoint site were all re-connected and you will not have any issue opening office documents on the sharepoint site anymore.
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