Track changes is a MS Word functionality and is not an eScribe function. There could be a recent Microsoft update that may have caused this issue.
 
Please try the below steps:
 
Step 1: Open the report and Sign out of the Microsoft Word application
Step 2: Clear the Microsoft cache files
 
Close all MS Office files and programs

1. Launch FILE EXPLORER
2. Expand C:\Users[USER NAME]\AppData\Local\Microsoft\Office\16.0\
   • If you don’t see the AppData folder, simply enable the viewing of hidden folders- click HERE

Delete (or just rename) the folder OfficeFileCache
 
This article Report Error - Sorry we couldn't open https://  contains steps to clear MS Office Cache.

Note: You can also download the reports locally, save your changes and upload them as a new version to eScribe through edit properties.
Locate the report -> Click on edit properties-> Upload new version.